Paul Clerc’s Response
Over the past nineteen days I’ve written a detailed account of my experience with Watermelon Web Works, the company that redesigned my web site.
At about 6:00 p.m. on February 10, 2015, one week before I posted Part 1 of this series, I sent Paul Clerc, Watermelon’s top web guru, an advance copy of the blog posts. I said I would post any comments he had in their entirety and unedited. Continue reading Watermelon Web Works Review: Part 20
Asking Paul to Comment
On February 10, 2015, I sent this email to Paul Clerc, Watermelon Web Works top web guru.
In my next email I am attaching a draft of a series of twenty blog posts titled: Watermelon Web Works Review. I am posting Part 1 on February 17, the one-year anniversary of my new site going live.
I am still editing the posts, fixing typos, tweaking this, tweaking that, and trying to inject as much humor as I can in what is otherwise a sad story, but the gist will stay the same. Continue reading Watermelon Web Works Review: Part 19
One Last Glitch
On February 4, 2015 I made this screen shot from Watermelon Web Works’ portfolio page where they showcased some of the sites they have designed, including mine. Not surprisingly, at some point in the last couple of weeks they stopped showcasing it. It’s one backlink I don’t mind losing. Continue reading Watermelon Web Works Review: Part 18
The Final Insult
A typo in the computer code on my site, an “s” where an “s” shouldn’t have been, may have lost me thousands of dollars.
On December 1, 2014, a customer emailed that he clicked on a link that sent him not to the product page he was looking for but a 404 Redirect Page that said: “Can’t find that page, sorry…” Continue reading Watermelon Web Works Review: Part 17
The Last Straw
On October 27, 2014, I had a Eureka moment: “Computer code on my site does the Fandango!”
I had figured out what caused price glitches on my website. One day my customers would be charged the correct amount and the next day they wouldn’t. It had been a problem ever since my site went live in February.
If customers were overcharged, I immediately emailed them and sent a refund.
If customers were undercharged, I didn’t inform them of their good fortune and ate the loss. Continue reading Watermelon Web Works Review: Part 16
Maybe I Could Move to the Congo
By August 14, 2014, I had paid Watermelon Web Works $7923.30 in designer fees.
Since my redesigned web site went live on February 17 (178 days earlier) it had netted $64.55, about what Watermelon charges for 46 minutes of their time.
The site was netting 36.3¢ a day, about what Watermelon charges for 15 seconds of their time.
At this rate it would only take me 59 years 9 months 2 weeks 3 days 16 hours 32 minutes and 23 seconds to recoup my investment. But who’s counting? Continue reading Watermelon Web Works Review: Part 15
Two Days Lost
I spent much of the July 2013 in Norway visiting my brother Peter and his family. Peter, Alex, his seven-year-old son, and I stopped at a café on the way to the airport shuttle. Alex ordered a single scoop of ice cream.
“Is that all you want?” I asked. “It’s on me. You can have more. We won’t tell your mom. How about a banana split?”
“What’s a banana split?” he asked.
“You’ve never bought this child a banana split!” I said to my brother.
“Look at the price,” he said.
Yowza: 230 Kroner, about $30! Continue reading Watermelon Web Works Review: Part 14
Paul Doesn’t Appreciate My Attitude
On July 22, 2014, I emailed my web designers, Watermelon Web Works, about a pricing glitch that caused some of my few customers to be overcharged. This was the fourth time this particular problem had happened. Watermelon repeatedly said that what caused the glitches was my editing something called “attributes” on cartoon product pages. I repeatedly told them I had made no such edits.
They replied they were looking for a way to fix this “in an affordable manor [sic].”
I replied: Continue reading Watermelon Web Works Review: Part 13
In Google’s Crosshairs
On June 29, 2014, I emailed Paul Clerc, Watermelon Web Works head guru, and asked if I could get a partial refund of the $7,802.97 I had paid them to redesign my site. In the five-and-a-half months since the new site went live it was visited under 600 times, netted $159.89, and I had no new cartoons commissioned.
In the same period a year earlier, February 17 to June 29, the site was visited over 200,000 times, I netted $8,350, and I had dozens of cartoons commissioned.
On July 2 Paul replied to my email: Continue reading Watermelon Web Works Review: Part 12
The Blame Game
On June 8, 2014, I sold two cartoons from my site for a total of $40. The transaction went smoothly: the customer was charged the correct amount and was able to instantly download the cartoons as soon as he paid for them. The cyber Gods were with me that day.
On June 11 I sold one cartoon for $15, and the customer was able to instantly download the cartoon. At least that part of the transaction went as it was supposed to.
I looked at my merchant’s receipt: The customer had checked that he was going to use the cartoon in multiple presentations. I charge $15 to use a cartoon in one presentation, $30 to use it in multiple presentations.
Perhaps the cyber Gods were distracted mid-transaction by a new cat video being uploaded. Continue reading Watermelon Web Works Review: Part 11